Frequently Asked Questions

How long will the delivery take?

Throughout the processing of your order we will inform you of the status of your order by E-mail. By keeping an eye out for our E-mails you will know exactly when your shipment will arrive inshallah. The delivery time for most countries are mentioned in the table below. If your country isn’t mentioned then please send us an E-mail and we will be glad to be of assistance.

How much does it cost to ship to my country?

We ship all over the world. The delivery costs are:

Order Value Europe (EU incl UK) World
Euro 0 – Euro 89,99 Euro 9,95 Euro 19,95
Euro 90 – Euro 249,99 Free Shipping! Euro 19,95
Euro 250 and more Free Shipping! Free Shipping!

Returns

You can always return any product that you purchased with us within 30 days after shipment-date and as long as it has never been used and in the original packaging. Send the product back to us with the original packing list and write the reason for returning on the back side of the packing list. Always make sure you inform us of the shipment by sending the shipment info to returns @ imanedesign.com (without spaces in between) with reference to your ordernumber and which products you are returning. We will reply you with all the information you need to ship correctly inshallah. Take care about not losing the shipment receipt and track&trace-info, we might ask for it!

Other questions?

Please send us an E-mail at info @ imanedesign.com (without spaces in between), we are standing by to answer all your questions immediately inshallah!

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